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AYA Niseko, Niseko Hirafu
AYA Niseko, Niseko Hirafu rated 4.4 out of 5 based on 318 vote(s).
AYA Niseko proudly sits at the base of one of Niseko Grand Hirafu’s most popular ski runs, offering an unparalleled ski-in ski-out experience in the winter. AYA Niseko apartments and penthouses offering stunning views of Mt Yotei, Grand Hirafu Resort and the National Park forest. *Minimum 3 nights stay policy during Dec 15, 2018 - Apr 6, 2019
Rates & Availability
AYA Niseko, Niseko Hirafu rated 4.4 out of 5 based on 318 vote(s).
Very Good
(Travel dates 2019-01-02 to 2019-01-07)
(Hong Kong)
YesEverything at Aya is top notch, from front desk, concierge, ski valet, spa, etc. Just don’t eat at Ginger. Don’t waste your time and money. Walk across the street to Vale for a quick bite!
(Travel dates 2019-01-01 to 2019-01-06)
(Hong Kong)
NoExcellent location, beautiful architecture but overall really disappointing It was our 6th stay in Hirafu, we were attracted to the new Aya by its location and architecture but had to learn that the service level is rather underwhelming and some essentials of such an expensive hotel are missing. Most disturbing was that we rather felt to be in the “logistics center of a laundry” (laundry trollies from 08.00-16.00 in front of our room!) and that Aya has a serious “bad odor problem” (it stinks like rotten eggs in the hallways, around the onsen and sometimes even in the lobby). On top complicated payment process (no international credit cards accepted in the payment platform), incompetent concierge service (it took endless to do some restaurant bookings 3 months ahead plus they lack understanding of customer needs and late cleaning service (only at 16.00)
(Travel dates 2018-12-28 to 2019-01-05)
(Travel dates 2019-01-01 to 2019-01-05)
Name withheld
(United States)
Very Good
YesMy family and I had a wonderful stay at Aya Niseko. Hotel staffs are friendly and helpful. Staffs at the hotel assisted in organizing the trip and book for the restaurants where they can, ski rental, lift tickets, etc. via email in advance. Although, there was a mis-communication on one of the restaurant booking for Rin, the staff worked really hard to find us another restaurant on the spot. Other than that, everything were done properly. We had a great holiday and would definitely go back again.
(Travel dates 2018-12-18 to 2018-12-22)
Name withheld
(Hong Kong)
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